Shipping policy

Last updated: February 2026

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Processing Times

All orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays) after payment is confirmed. You will receive a confirmation email once your order has been placed and a second email with tracking information once your order has shipped.

During high-volume periods (holidays, sales events, new product launches), processing times may be extended by an additional 1–2 business days. We appreciate your patience.

Please note that because Rarely works with independent makers and artisans, certain items may have longer processing times due to limited production runs or made-to-order fulfillment. Any extended lead times will be clearly noted on the product page.

Shipping Rates & Methods

Domestic Shipping (United States)

Free standard shipping may be offered on qualifying orders. Promotional shipping offers apply only to the contiguous United States unless otherwise stated.

Alaska, Hawaii & U.S. Territories

Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories may incur additional shipping charges and longer delivery times. Estimated delivery is 7–14 business days for standard shipping. Expedited options may be limited.

International Shipping

At this time, Rarely ships to the contiguous United States only. We are working on expanding our shipping options and hope to offer international shipping in the future.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update after shipment. You can track your order at any time by visiting the carrier's website or by logging into your Rarely account.

If your tracking information has not updated for more than 7 business days, please contact us at support@rarely.mom and we will investigate.

Shipping Address & Accuracy

It is the customer's responsibility to ensure that the shipping address provided at checkout is complete and accurate. Rarely is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you realize your shipping address is incorrect after placing your order, contact us immediately at support@rarely.mom. We will do our best to update the address before shipment, but we cannot guarantee changes once an order has been handed off to the carrier.

Orders returned to us due to an incorrect address will be reshipped at the customer's expense.

Delivery Issues

Lost Packages

If your tracking shows your package was delivered but you have not received it, we recommend the following steps:

1. Verify the shipping address on your order confirmation.
2. Check with household members or neighbors.
3. Look for a delivery notice or check any secure locations around your property.
4. Contact the carrier directly with your tracking number.

If you are still unable to locate your package, contact us within 7 days of the delivery date at support@rarely.mom. We will work with the carrier to file a claim and determine next steps, which may include a replacement or refund at our discretion.

Rarely is not responsible for packages marked as delivered by the carrier. However, we will make reasonable efforts to help resolve the situation.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at support@rarely.mom within 48 hours of delivery with the following:

• Your order number
• Photographs of the damaged item(s) and packaging
• A brief description of the issue

We will arrange for a replacement or refund as appropriate. Please retain all original packaging materials until the claim is resolved.

Missing Items

If your order is missing items, please contact us within 7 days of delivery at support@rarely.mom with your order number and details of the missing item(s).

Delays & Circumstances Beyond Our Control

While we strive to meet all estimated delivery windows, Rarely is not liable for delays caused by:

• Carrier delays, disruptions, or service interruptions
• Weather events or natural disasters
• Customs or regulatory holds
• Incorrect or incomplete addresses
• National or regional emergencies
• High carrier volume during peak shipping periods

Estimated delivery dates are provided by the carrier and are not guaranteed by Rarely.

P.O. Boxes & APO/FPO Addresses

We are able to ship to P.O. Boxes and APO/FPO addresses via USPS. Please note that expedited shipping options are not available for these addresses, and delivery times may vary.

Order Modifications & Cancellations

If you need to modify or cancel your order, please contact us at support@rarely.mom as soon as possible. We can accommodate changes only if the order has not yet been shipped. Once an order is in transit, it cannot be modified or canceled — please refer to our Return Policy for next steps.

Multiple Shipments

Because Rarely partners with multiple makers and artisans, orders containing items from different vendors may arrive in separate shipments on different dates. You will receive individual tracking information for each shipment. All items in your order will be delivered — if you believe a shipment is missing, please allow a few additional business days before contacting us.

Contact Us

For any shipping-related questions or concerns, please reach out:

Email: support@rarely.mom

We respond to all inquiries within 1–2 business days.